The process begins with a brief telephone consultation call.

Counsel and/or clients are welcome to reach out by email or telephone to discuss the nature of the matter and which service may be most appropriate.

A complimentary 30-minute consultation is available.

At this stage, only high-level information is required, including: place of residence, number and ages of the children, whether there is an existing separation agreement, parenting plan or Minutes of Settlement, or whether you are at an earlier stage requiring assistance in developing a plan.

The appropriate process—mediation, arbitration, or a combined hybrid of Med/Arb model—will be considered based on: the issues in dispute, proportionality, and the best interests of the child. Support may include: Mediation, Arbitration & hybrid Med/Arb (Family Law), Parenting Coordination & Post-Separation Dispute Resolution, Costs Awards, Screening Protocols, and Procedural Fairness, Transformative and Trauma-Informed Practice

Fit, scope, and availability will also be discussed.

If you wish to proceed, a retainer agreement will be provided for review and execution, together with the required retainer.

Depending on the service selected, the agreement may be signed by: one or both parties, and/or their respective counsel.

Independent legal advice (ILA) is strongly recommended for mediation matters.

Following retention, an intake and screening meeting will be scheduled (typically 1–2 hours).

This is a substantive and essential step, involving: a detailed understanding of family circumstances, clarification of the issues to be addressed, screening for family violence, power imbalance, and overall process suitability.

This ensures that the process is appropriate, safe, and structured for meaningful engagement.

Substantive work begins following completion of intake and screening, and where appropriate, consultation with counsel.

Proudly serving families across the Greater Toronto Area and beyond, with designations that support work throughout Ontario and across Canada.

A structured and respectful process—where understanding begins, and resolution becomes possible.

* Once you connect with our Practice Coordinator, you will receive our 'Welcome to Miller Mediation' brochure. This guide outlines our shared commitment to respectful dialogue and explains how the 'Best Interests of the Child' standard governs every recommendation and decision we make.